FAQ

1.) Who is ONE VACATION HOME?

ONE VACATION HOME is a marketing brand of THE FLORIDA LOUDGE , an independent property management company that manages a large selection of privately owned vacation rental properties located in the Orlando area.

2.) How close is the home to the airport?

Our Homes are located 20-25 miles from Orlando International Airport depends of each resort.

3.) How near are our home to Walt Disney World® and other area attractions?

Champions Gate – 8 miles Walt Disney Area and 20 min far from Sea World, Aquatica, Universal Studios and Islands of Adventure.

Storey Lake – 5 miles Walt Disney Area and 20 -25 min far from Sea World, Aquatica, Universal Studios and Islands of Adventure.

Summerville – 7 miles Walt Disney Area and 20-25 min far from Sea World, Aquatica, Universal Studios and Islands of Adventure.

4.) How much is the deposit to reserve a vacation rental?

To reserve a rental property, we will require 25% of the total rental cost.

5.) When is the final balance due?

The final balance is due 35 days prior to your arrival.

6.) How do I place a reservation for one of your vacation homes rentals?

Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with One Vacation Home. You can choose to place the reservation directly online through our secure website 24/7, or call us at 1-407-929-7107.

7.) When will I receive my Rental Voucher and arrival instructions?

Upon receiving your signed Rental Agreement and final payment, One Vacation Home will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.

8.) Will I stay in the specific property I have chosen?

Absolutely yes! Once you have booked, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.

9.) Where do I collect the keys to the property?

At One Vacation Home, we understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa.

10.) What time can I enter the home and when do I have to depart?

The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.

11.) Early check-in / out?

Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest’s responsibility to contact Reunion Vacation Homes within 72 hours of arrival to confirm availability.

12.) Are pets allowed in the rental properties?

No, pets are not allowed in any of our properties. One Vacations Home has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.

13.) Are the kitchens fully equipped?

All of our vacation rental properties are fully equipped with everything you’ll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of One Vacation Home properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.

14.) Are all linens and towels provided?

Yes, all linens and towels are provided, however we would recommend taking beach towels for the pool area.

15.) Are hairdryers provided?

Yes, hairdryers are provided in all of our properties.

16.) Are irons and ironing boards provided?

Yes, irons and ironing boards are provided in all of our properties.

17.) Is there a telephone in the property?

There is a telephone provided in all One Vacation Home which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.

18.) Is a housekeeping service provided?

A housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate.

19.) Are credit cards accepted?

We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

20.) What is your Cancellation Policy?

By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below:

The rental deposit of 25% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

  •  25% from initial date of booking up to 35 days prior to the arrival date.
  • 100% if less than 35 days prior to the arrival date.

You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be canceling the original reservation, and so the cancellation policy would apply. If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been canceled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.

 21.) What about Baby Equipment?

Most properties provide complimentary use of a portable folding “Pack-N-Play” crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.

22.) What about a BBQ grill?

Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests’ responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!

23.) If we have a problem with the home, what should we do?

During regular business hours, you may call us  at 1-407-929-7107 and speak directly to us. All issues will be documented and addressed in a timely manner.

24.) Do i have to resupply the home consumable items?

Vacation rental properties “self catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

25.) Do I need to pay for pool heat to have the Spa / Hot tub heated?

Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.

When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.

26.) Will heated pools cool down over night?

Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30’s and 40’s – these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.